While this is no doubt an unfortunate situation for those who have found themselves out of pocket here, G2A is most definitely the company that should be contacted in this scenario, not Ubisoft. According to a Reddit user, the retailer is “staying loyal to its customers” and is offering full refunds once the proper information is submitted to them. “As already posted – they are not an official reseller, so I can’t offer you any other advice apart from speaking to them directly – they will be able to tell you why the keys are revoked.” The community manager continued: “Your retailer should always be the point of contact for things like this – since it’s a product they sold, even though Ubisoft has revoked the key, they are responsible for providing it.

“G2A is not an official reseller of Ubisoft Codes – and as such, Ubisoft does not supply them directly – so we have no control over codes they may obtain via different methods.” Taking to the forums to address the issue, an Ubisoft community manager said in response to those effected: “If you wish to know why a code is revoked – your retailer should be able to answer and supply a new code or a refund. Also See: Gearbox is Potentially Working on Borderlands 3 and It Will Be the “Big One”

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